FAQs

We address some frequently asked questions about building your form.

How do I upgrade my embedded form SDK version?

If you're using the Javascript embed, check the script source URL.

• If it uses @feathery/react@latest, your embed will automatically upgrade in a few hours from when the latest version was published. Make sure to redeploy your site at that time to ensure the old version is not still cached.

• If it uses @feathery/react@<version>, edit the version number to reflect the version you want to switch to. Then, redeploy your site.

If you're using the React SDK, you'll want to upgrade the library as you would any other NPM package in your repo (e.g. yarn upgrade @feathery/react)

Why are multiple users able to access the same submission?

You're directing them towards a unique submission link, which is a URL that contains a _id=<ID> parameter at the end. Your normal form link should be formatted like https://form.feathery.io/to/<slug>/, without the _id parameter at the end.

How do I add a Thank You page to my form post-submission?

You can add a Thank You page to your form by adding a last step that doesn't navigate anywhere else. You can use text and images to style it as you'd like.

I turned on an integration but it's not triggering. What's going on?

If the event that triggers your integration is Form Completion, a mistake when testing is to use an already completed submission and attempting to update it. Your integration will only trigger for newly completed submissions. To be safe, make sure to test in Incognito or have Remember User turned off in your form settings.

Another possibility is that the fields you mapped to the integration weren't actually filled out in the submission.

How do I create a back button?

Change your back button's Click Action to Go to Previous Step

What do the dimensions "Fit" and "Fill" do?

Fit and Fill make it even easier for your form to be responsive on different devices. Find out what's right for your situation here.

How do I design my mobile form?

Select the Mobile Viewport in the page header to set unique styles and layouts for your mobile form. Learn more about responsive styling here.

How do I set a custom domain for my forms?

Check out our custom domain documentation.

Why can't I place elements or containers in the mobile layout?

You must go to the desktop or unconstrained viewport to add new things to your form. Use the Visibility control in the Layout section of the Style tab to hide and display different basic elements on desktop or mobile.

Why won't my element or container alignment update?

If you have an element or container nested inside another container, you may have conflicting alignments applied. Check the nested element or container to modify the alignment directly. This will override the parent level alignment. Read more about alignment here.

How do I restore my form to the last published version?

Feathery autosaves your form as you are making changes, creating a new draft as needed. When you publish, the draft becomes the new published version. Sometimes, you may wish to abandon your form's latest draft and revert back to the last published version. The form's share menu is available as a dropdown menu on the right side of the Publish button. The "Restore last published" menu item in the form's share menu allows you to restore.

Why am I getting SSL errors when I open a form?

Some outdated browser versions can lead to SSL errors that prevent you from loading a Feathery form. To mitigate this, please upgrade to the latest version of your browser.

What's the difference between an SDK key and an API key?

The SDK key is designed to be client-facing and accessible by your users. It allows limited actions tied to form actions. The API key is a secret and designed to be used with the Feathery API suite, which allows for more configurability.

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