We address some frequently asked questions about managing your account and billing.
What is a monthly active user?
An active user is one of your end-users who has filled out and submitted one of your Feathery forms. If they re-submit the same form within the same month, they will only be counted as one user.
Do I have access to all integrations on the free plan?
You can set up and test all integrations on the free plan. However, you will need to be on the Pro plan to go live with a form that uses a premium integration.
Is there a limit to the number of forms I can build?
You can build an unlimited number of forms in the Feathery dashboard. The number of forms you are able to set live or turn “on” is limited to what is included in your current plan, but you can still develop and test additional forms. You have full control over which forms are turned on or off.
Do I need a credit card to sign up?
No. A credit card is only required once you’ve chosen to upgrade to a paid plan.
When will I be billed for a paid plan?
You will be billed immediately and monthly from that date onwards.
How do I downgrade or cancel my plan?
You can downgrade or cancel your plan in the Feathery dashboard by going to Settings > Billing and canceling your plan or selecting a plan you’d like to downgrade to.
